Master the skills needed to optimize workflows, drive successful organizational change, and align business and IT strategies effectively. This course empowers you to foster collaboration across teams, enhance governance practices, and promote a culture of continuous improvement, preparing you to lead initiatives that deliver real value in today’s dynamic digital environment.

  • Industry-recognised certification : Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
  • Employers' First Choice : Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
  • New Career Opportunities : Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

    • At a Glance

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    Suitable for

    All IT Professionals

    Key Benefit Icon

    Key Benefit

    Sharpens your Design & Delivery Skills

    Global Icon

    Globally accepted

    In The Market

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    Flexible

    E-Learning

    What will you learn ?

  • Key concepts

    • Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.

  • Governance and Compliance

    • Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.

  • Service Performance Metrics

    • Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.

  • Service Performance Metrics

    • Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.

  • Continual Improvement

    • Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.

  • Risk Management

    • Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.

  • Value Stream Mapping :

    • Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.

  • Communication and Collaboration :

    • Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.

  • Planning :

    • Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.

  • Organization Change Management :

    • Focus on the importance of organisational change management in the context of IT service management and continuous improvement..

    ITIL 4 Specialist : Create, Deliver and Support

  • 40 Questions.
  • Multiple Choice.
  • Time Allowed: 90 minutes.
  • Closed-Book.
  • Minimum Required Score to Pass: 70%.


  • Official E-Book

    • This guide is a valuable exam preparation resource, which will be your go to reference for your work, further studies or professional development.

  • Learning Resource Kit

    • Learn with the Official ITIL 4 Specialist: Create, Deliver and Support Training Materials which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

  • Interactive eLearning

    • Immerse yourself in our exciting interactive world and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

  • Learning Resource Kit

    • Learn with the Official ITIL 4 Specialist: Create, Deliver and Support Training Materials which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning..

  • Exam Re-Take

    • Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.