Elevate your expertise in designing, delivering, and managing high-quality digital products and services. This course equips you with practical skills to strengthen service management strategies, resolve challenges efficiently, and build a culture of continuous improvement within your organization. Perfect for professionals aiming to enhance their operational excellence and service delivery capabilities in the digital era.

  • Industry-recognised certification : Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
  • Employers' First Choice : Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
  • New Career Opportunities : Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

    • At a Glance

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    Suitable for

    All IT Professionals

    Key Benefit Icon

    Key Benefit

    Sharpens your Design & Delivery Skills

    Global Icon

    Globally accepted

    In The Market

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    Flexible

    E-Learning

    What will you learn ?

  • Service Design and Development

    • Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.

  • Service Delivery

    • Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.

  • Service Support

    • Gain expertise in the support functions and practices required to maintain and manage IT services effectively.

  • Service Performance Metrics

    • Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.

  • Service Automation and Technology

    • Discover the role of automation and technology in service creation, delivery and support.

  • Culture and Collaboration

    • Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.

  • Continuous Improvement :

    • Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.

  • Customer and User Experience :

    • Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.

  • ITIL 4 Principles :

    • Apply ITIL 4's guiding principles ("Focus on Value", "Start Where You Are", and "Optimise and Automate") to boost efficiency.

    ITIL 4 Specialist : Create, Deliver and Support

  • 40 Questions.
  • Multiple Choice.
  • Time Allowed: 90 minutes.
  • Closed-Book.
  • Minimum Required Score to Pass: 70%.


  • Official E-Book

    • This guide is a valuable exam preparation resource, which will be your go to reference for your work, further studies or professional development.

  • Learning Resource Kit

    • Learn with the Official ITIL 4 Specialist: Create, Deliver and Support Training Materials which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

  • Interactive eLearning

    • Immerse yourself in our exciting interactive world and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

  • Exam Re-Take

    • Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

  • Official Mock Exam

    • Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.